Federal Competition and Consumer Protection Commission (FCCPC) received about 100 complaints between the time of inauguration of the Patients’ Bill of Rights (PBoR) in July 2018 and December 2019. The FCCPC Director General, Mr Babatunde Irukera disclosed this in an interview with journalists on Sunday in Abuja.
Irukera said after the initiation and prior to the inauguration of the bill, the commission received only one complain.
The PBoR is an aggregation of patients’ rights that exist in other instruments including the Constitution, Consumer Protection Act, Child Rights Act, Freedom of Information Act, National Health Act, the Hippocratic Oath, other professional ethical codes and sundry regulations
“This year, for the very first time, a public enquiry into the conduct of medical facility was conducted. There were allegations that a young lady who was stabbed by robbers was presented at the facility and they did not provide emergency intervention on account of the fact that there was no police report. “I think those are game changers. Because I always believe that consequence is the greatest modifier of human behavior. To the extent we have a robust consequence management system, people’s behaviour have been significantly modified. “There had been a lot of push back from some of the people in medical community. I think we are ready for that. Everybody understands that, this regulatory interface has come to stay. “When people, whether doctors, lawyers or accountants or whoever they are, understand that their conducts will be subject to scrutiny, they will modify their behaviours significantly” he said. Irukera noted that it was after the inauguration of the bill that health value chain workers became aware of some of their responsibilities and the patients also recognised the responsibilities owed them.